Terms & Conditions

Personal Data
We are committed to preserving the privacy of all visitors to www.CraftyRai.co.uk. Please read this policy to understand how we use and protect the information that you provide to us. The purpose of this policy is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by us on this Website and/or by using this Website generally you consent and agree to us using your information in accordance with this policy. Please read the policy carefully. Your use of the Website is also governed by the Website's general terms and conditions. Please ensure you have read and understood those terms and conditions in addition to this policy. ^...

1.1.0 Use of your personal information
1.1.1 When you register with and/or use this Website: You may be asked to provide certain information such as your name, address and other contact details and credit/debit card or PayPal details. We do not store your credit/debit card and/or PayPal details. We may gather other information about you, including personal data provided in any messages you send via the Website and any emails and letters that you send to us.
1.1.2 We may use information that you provide to us or that is obtained by us:
To give to companies and organisations whose goods you purchase through the Website, to the extent they need that information to fulfil your order;
To fulfil our agreement with you and to process your purchase and obtain payment;
To send you email notifications and updates about your purchase;
To notify you about important changes and developments to the Website;
To analyse your purchasing preferences (for example, market, customer and product analysis) to enable us to:to provide you with a personalised browsing experience when using the Website; and to review, develop and improve the products we offer and to enable us to provide you and other customers with relevant information through our marketing programmes; to make decisions about you using computerised or automated technology, for example automatically selecting products which we think will be of interest to you; and where you have consented, or where we have a legitimate business interest to do so, to send you information about our products and services (including goods and services of other companies within our group) including special offers, discounts, offers, competitions which we consider may be of interest to you by any of the following methods: email, telephone (including automated calls), SMS text messages and other electronic messages such as picture messaging; post; and/or social media.
1.1.3 We may store and process your information on our own information technology systems or we may pass your information to third parties who will store and process on our behalf.
1.1.4 Your email will automatically be added to our mailing list after every purchase. To unsubscibe use the link at the bottom of the confirmation email, or email us using the contact page. ^...

1.2.0 Disclosure of your information
1.2.1 We will not give information about you to any companies and organisations. Unless they are wokring in partanship with us to delivery or Supply your goods: Please see 1.2. To agents who (on our behalf) analyse your data so that we may tailor the goods/services we offer to your needs.
1.2.2 We may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties including our legal advisors and debt recovery agencies.
1.2.3 If we have a duty pursuant to the law to do so. ^...

1.3.0 Crime prevention
1.3.1 In order to protect our customers and us from fraud and theft, we may pass on information that we obtain as a result of carrying out identity checks and other information in our customer records, including how you conduct your account, to other companies within our group and to organisations involved in fraud prevention and detection, to use in the same way. We may also disclose information and data relating to you to the police or any regulatory or government authority in response to any request to which we are legally required to comply including requests in connection with the investigation of any suspected illegal activities. ^...

1.4.0 Mailing List and Practices
1.4.1 We do not modify the headers of any message in such a way that purposefully makes the origin of the message unclear.
1.4.2 All undeliverable addresses are removed from all future mailings after no more than 3 bounce-back messages or failed deliveries.
1.4.3 If you receive an email message that you think is spam which is sent from or on behalf of CraftyRai, please let us know the details of the email using the contact page or email Questions@CraftyRai.co.uk and we will investigate the matter.
1.4.4 To be removed from our mailing list, use the contact page, or unsubscibe on the email itself.
1.4.5 If you have opted in or otherwise qualify to form part of our mailing list and no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving such communications by following the instructions that are included in each communication or use of our contact page. ^...

1.5.0 Cookies
1.5.1 A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Non-personal information such as browser type, operating system and domain names, may also be collected during your use of the Website and this information may be used by us to measure the number of visitors to the Website.
1.5.2 We set these cookies and they can only be read by us. Persistent cookies: We may use persistent cookies which will be saved on your computer for a fixed period. They won’t be deleted when the browser is closed. We use persistent cookies to recognise your device for more than one browsing session so that, for example, you don’t have to re-enter your password each time you visit our Website. We may use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed. We may use a number of third party suppliers who also set cookies on our Website in order to deliver the services that they provide. These cookies are known as third party cookies.
1.5.3 Our Website may use cookies to monitor website traffic and/or to make sure you don't see the same content repeatedly and/or to deliver content specific to your interests.
1.5.4 Some cookie is essential for the Website to function and is set upon your arrival to the Website.
1.5.5 Google Analytics, These cookies are used to collect information about how visitors use our Website. We use the information to compile reports on activity on the Website and to improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, from where visitors have been directed to the Website and the pages they have visited. You can learn about Google Analytics cookies by visiting this site: https://policies.google.com/privacy?hl=en
1.5.6 Shopping Basket Cart This cookie is used to record the items in your shopping basket, and enables you to place orders Tracking. This cookie is used to determine which "route" you have followed around the Website to reach a product page. This cookie is used to record whether you have accepted the use of cookies on the Website.
1.5.7 Disabling cookies The “GP site acceptance” and “Shopping Basket” cookies are considered 'essential' cookies as they are needed to allow you to transact on the Website and without these cookies the Website will not function properly. These cookies cannot be disabled by you. ^...

1.6.0 IP address
1.6.1 Your browser also generates other information, including which language the Website is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Website. We also use your IP address to help diagnose problems with our server, and to administer our Website. ^...

1.7.0 Security
1.7.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. However, the Internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. We will retain your information in accordance with the retention periods in this policy or for as long as the law requires.
7.2 Where you have entered your credit/debit card and/or PayPal details for payment of goods or services on the Website, we will not store your credit/debit card and/or PayPal data. ^...

1.8.0 Other Websites
1.8.1 Please be aware that our Website may contain links to other websites. These websites are outside of our control and are not covered by this policy. If you access other websites using links on our Website, we are not responsible for the data policies or procedures or the content or functionality of the linked websites. ^...

1.9.0 Changes to Policy and Terms & Conditions
1.9.1 We keep our policy and Terms and Conditions under regular review. We may amend and update this policy and Terms & Conditions from time to time.
1.9.2 This policy (Terms and Conditions & Personal Data) was last updated on 9th December 2021. See Changes to policy ^...

Terms and Conditions

2.1.0 Pricing AND Payments
2.1.1 We are not a business or a Sole Trader, this is a hobbie and do not profit or fall inside govement earnings to qualify.
2.1.2 Our deliver cost include the charge for packing, carriage and insurance and other relevant charges.
2.1.3 If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
2.1.4 All our payment are take through Paypal. ^...

2.2.0 Delivery
2.2.1 The costs of delivery will be as displayed to you on our Website.
2.2.2 We will deliver orders within a maximum of 30 days after the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control.
2.2.3 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
2.2.4 Delivery of an order shall be completed when we deliver the Products to the delivery address given in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time.
2.2.5 If Products are not delivered within 30 days of the order being received you will be asked to complete a form of declaration (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply: we have refused to deliver the Products; delivery within the delivery period was essential (taking into account all the relevant circumstances); you told us before we accepted your order that delivery within the delivery period was essential.
2.2.6 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
2.2.7 If the item is lost in delivery, we are unable to replace with an Identical copy as all iteams are hand made and never identical.
2.2.8 We only deliver within the UK. ^...

2.3.0 Using the Website
2.3.1 We keep our policy under regular review. We may amend and update this policy from time to time.
2.3.2 See 1.9.2 for the last update ^...

2.4.0 Products
2.4.1 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
2.4.2 The packaging of the product may vary from that shown in the images on our Website.
2.4.3 The sizes and weights displayed are approximate and may vary slightly when arrived.
2.4.4 The products on our site are not toys. The items sold on our site are NOT suiterbal in any way for Babys or Children as they contain small parts that can be swallowed and fall off. Card are for adult use only.
2.4.5 Products must not be orally consumed and may be toxi if swolowed. Seek medical attention if consumed. ^...

2.5.0 Orders
2.5.1 When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us.
2.5.2 We will then send you an email acknowledging that we have received your order, which details the Products you have ordered (Order Confirmation).
2.5.3 If we are unable to accept your order, for example because a Product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website, we will inform you of this by email and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all. If you have ordered a Product and you have paid a specialised delivery charge and we cannot deliver that Product, we will refund the specialised delivery charge irrespective of whether or not that Product is part of a larger order. Please note if a specialised delivery charge applies to a Product this will be made clear to you on the shopping basket page of our Website.
2.5.4 Your email address will automatically be subscribed to our mail list.
2.5.5 We may refuse to accept an order:
Where Products are not in stock or available;
Where we cannot obtain authorisation for your payment;
If there has been a pricing or product description error;
If we cannot meet your requested delivery date;
If you do not meet any eligibility criteria set out in these Terms;
If your personalised or customised order for Products (Personalised Products) contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
If we believe your order is for commercial or other non-domestic concerns.
We reserve the right to brand all of our Products. ^...

2.6.0 Returns & Exchanges
2.6.1 We reserve the right to cancel any order at any time and issue a full refund.
2.6.2 Ones the product has left us you are unable to cancerlation or exchange.
2.6.3 Any Products that are personalised can not be cancelled even if they have not left us.
2.6.4 All Products are non refunderbal or exchangerbal.
2.6.6 Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. ^...

2.7.0 Collections
2.7.1 Items can only be collected from my stand at Corley VillageHall.
2.7.2 There is small charge to enter this venue.
2.7.3 Please see the contact page for more details on times date and costs. ^...

2.8.0 Vouchers, Discount and Promotion codes
2.8.1 You can only use one discount code per order.
2.8.2 All Vouchers have a minimum spend of £10 unless stated otherwise.
2.8.3 All Vouchers have an Expiry date once expired they will show here... EXPIERED gt5afm#, SunKiss#.
2.8.4 Can not be exchaged for cash.
2.8.5 Codes may be a set amount or a percentage.
2.8.6 There may be a limited amount of times a code can be used. Once the limit has been reached it may not show in the expired list 2.8.2 ^...

2.9.0 Personalised Extras
2.9.1 Personalised extras can not be returned or exchaged from once the order has been placed.
2.9.2 We do not take resposibility for any Spelling erros. If there is a spelling error you may return the card at your own cost and we will amend. There may be a cost involved.
2.9.3 There is a charge per letter. We can not do certen Characters.
2.9.4 We do not do Slogans, Events such as Birthdays or Christmas only the persons name. This is a maximum of 12 characters. ^...